1. School-Controlled Policy
- ezpayments.co.uk is a payment platform only. We do not set or control cancellation or refund policies for individual schools.
- Each school determines its own rules regarding cancellations and unused services.
2. Refunds as Account Credit
- Where a school authorises a refund (for example, for an unused meal, trip, or activity), the refunded amount will be applied as credit to the user’s ezpayments account.
- Credits can be used towards future school payments made through ezpayments.
- No cash refunds will be made in these circumstances.
3. Duplicate or Incorrect Payments
- If a payment has been taken in error or duplicated at the merchant account, ezpayments.co.uk will process a refund back to the original bank account/card used for payment.
- Such refunds are handled via the banking system and may take up to 5–10 working days (timeframe depends on the user’s bank).
4. School Cancellation
- If a school cancels a service (such as a trip, activity, or meal service), any outstanding balance will be refunded as credit to the user’s ezpayments account, subject to the school’s policy.
- The related booking or account item will then be closed.
5. Account Closure
- If a child leaves the school, any remaining credit is subject to the school’s own policy.
- ezpayments.co.uk will only act on written instructions received directly from the school regarding credit balances.
6. Queries
- All cancellation and refund queries should be directed to the school in the first instance.
- ezpayments.co.uk cannot issue refunds or credits without school approval.